Welcome to the refund policy page for AETHERLANE. We value our customers and strive to provide exceptional service. If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please retain your receipt or proof of purchase.
To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your item. We will provide you with a return authorization and further instructions.
Certain items cannot be refunded, including but not limited to perishable goods, custom products, and digital downloads. Please check product descriptions for more information.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.
Thank you for shopping at AETHERLANE. If you have any questions about our refund policy, please contact us at [email protected].